Frequently Asked Questions
Everything you need to know about your office furniture investment.
What is the difference between Remanufactured and Used chairs?
Used chairs are sold in 'as-is' condition with basic cleaning, while our Remanufactured chairs undergo a rigorous restoration process including new high-density foam, new high-quality upholstery, and a 12-year warranty to ensure they perform like new.
How long does shipping take for office chairs?
Most remanufactured chairs ship within 3-5 business days. Once shipped, transit time typically takes an additional 2-5 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day money-back guarantee on all of our products. If you are not completely satisfied with your purchase, you can return it for a full refund. We even cover the return shipping costs for our remanufactured chairs.
Do you provide a warranty on your furniture?
Yes, our remanufactured Steelcase and Herman Miller chairs come with a 12-year 'bumper-to-bumper' warranty, which covers all components including the gas cylinder, casters, and fabric.
Do the chairs come fully assembled?
To prevent shipping damage and reduce costs, our chairs ship partially disassembled. However, we provide clear video instructions and most customers find they can complete the assembly in under 10 minutes with no special tools required.
Can I customize the fabric and colors of my chair?
Absolutely. We offer a wide variety of commercial-grade fabrics and colors, including our heavy-duty Bio-Knit and genuine leather options, allowing you to tailor your chair to your home office decor.